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Everything you need to know about listing, searching, and staying safe on ShortRest — Nigeria's free accommodation classifieds.

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General Questions

6 questions
ShortRest is Nigeria's premier FREE classifieds platform connecting property owners with travelers. We provide a simple marketplace where hotels, shortlets, and rental properties across Lagos, Lekki, Abuja, and all Nigerian cities can be listed and discovered - completely FREE for everyone.
Absolutely! ShortRest is 100% FREE forever - no hidden costs, no surprise charges. Property owners list unlimited properties at zero cost. Travelers browse, search, and contact owners without paying any fees. We don't charge listing fees, booking fees, or commissions. Ever.
ShortRest operates as a pure classifieds platform - we simply connect people who need accommodation with property owners. Our mission is to make accommodation search in Nigeria accessible and affordable by eliminating middleman fees. The platform remains free for all core features.
ShortRest covers the entire nation! From Lagos (Victoria Island, Lekki, Ikeja, Surulere, Ikoyi) to Abuja (Maitama, Wuse, Garki, Gwarinpa), Port Harcourt, Ibadan, Kano, Enugu, Calabar, Warri, Jos, and every city and state across Nigeria.
Every type of accommodation imaginable: hotels (budget to luxury), shortlet apartments (daily/weekly rentals), serviced apartments, long-term rentals, single rooms, studio apartments, 1-4 bedroom flats, duplexes, penthouses, villas, guesthouses, and more.
No account needed to browse! You can freely search and view all property listings without registration. However, if you want to list a property, you'll need to create a FREE account which takes less than 2 minutes.

For Property Owners

8 questions
Create a FREE account in under 2 minutes. Click 'Add Listing', enter your property details (name, location, price, description, amenities), upload high-quality photos, add your contact information, and publish. Your listing goes live immediately and reaches thousands of potential guests!
Zero fees. None. Listing is FREE. Managing your listing is FREE. Getting bookings is FREE. You keep 100% of your revenue - we don't take any commission or service charges. This is a true FREE classifieds platform.
Unlimited! List 1 apartment or 100 hotels - there's no limit. Whether you're an individual owner with a single property or a property management company with an extensive portfolio, list everything at zero cost.
Instantly! Once you submit your listing, it's immediately visible to all ShortRest users. No waiting for approval, no delays - your property is live and bookable within seconds of publishing.
Your phone number and WhatsApp contact (if provided) appear directly on your listing. Interested travelers call or message you directly. You handle all inquiries, negotiations, and bookings yourself - complete control, no platform interference.
Yes, anytime! Log into your dashboard to edit prices, update availability, add/remove photos, change descriptions, modify amenities - all changes take effect immediately. Your listing, your control.
High-quality, well-lit photos that showcase your property honestly. Include: exterior shots, all room types, bathrooms, kitchen, living areas, amenities (pool, gym), views, and neighborhood. We recommend 8-15 photos minimum. Great photos = more bookings!
Use excellent photos, write detailed descriptions, highlight unique features, price competitively, respond quickly to inquiries, and keep your listing updated. Properties with complete information and good photos get significantly more bookings.

For Travelers & Guests

7 questions
Use the search bar on our homepage. Select your State and City, enter check-in and check-out dates, choose property type (Hotel, Shortlet, Hotel Rooms, or All), and click Search. Browse through available properties and filter by your preferences.
ShortRest is a classifieds platform - we connect you directly with property owners. Once you find a property you like, call or WhatsApp the owner using the contact details shown on the listing. Discuss dates, negotiate price if needed, arrange viewing, and complete booking directly with the owner. No platform fees!
No. ShortRest is a classifieds platform only - we provide the marketplace to connect buyers and sellers. All negotiations, payments, bookings, and transactions happen directly between you and the property owner. This keeps costs down and gives you flexibility.
Since ShortRest is a FREE classifieds platform, users are responsible for their own verification. We recommend: (1) Call and speak with the owner, (2) Ask for additional photos or video tour, (3) Search the property name online for reviews, (4) Request to view the property in person before paying, (5) Use secure payment methods, (6) Trust your instincts - if something feels wrong, walk away.
Yes! Create a FREE account and click the 'Save' or 'Favorite' button on any listing. Access your saved properties anytime from your dashboard for easy comparison.
Payment is arranged directly with property owners. Most accept bank transfers, cash, POS payments, and mobile money. For your protection, we recommend using traceable payment methods (bank transfers with description, POS receipts) and avoid paying full amounts before viewing the property.
As a classifieds platform, ShortRest doesn't mediate disputes. However, you can report problematic listings to us for review. Always document your communications, keep payment receipts, and if necessary, pursue resolution through appropriate legal channels.

Pricing & Payments

5 questions
NO. ShortRest charges absolutely ZERO fees to anyone. No listing fees for owners. No booking fees for travelers. No commission on transactions. No service charges. No hidden costs. We are a true FREE classifieds platform.
We believe accommodation search in Nigeria shouldn't cost money. Traditional booking platforms charge 10-25% commission, increasing costs for everyone. ShortRest operates as a classifieds platform to democratize accommodation access, letting owners and travelers connect directly without unnecessary fees eating into their budgets.
Yes! Our core platform - listing properties, searching accommodations, contacting owners - will always remain FREE. We may introduce optional premium features in the future, but basic functionality is free forever.
Absolutely! That's the beauty of direct contact. Discuss pricing, negotiate for extended stays, group bookings, last-minute deals, or off-peak discounts. Prices shown are starting rates - the final price is between you and the owner.
For your protection: Never pay full amounts before viewing the property or verifying the owner's legitimacy. Reasonable deposits after verification are common, but exercise caution with large upfront payments.

Safety & Security

4 questions
No. ShortRest operates as a FREE classifieds platform - like newspaper classified ads, we provide the space for people to advertise. We do not verify identities, inspect properties, or guarantee listings. Users are responsible for their own due diligence and verification.
Follow these safety tips: (1) Always view property in person before paying when possible, (2) Verify owner identity - ask for ID, property documents, (3) Research the property online, (4) Use secure, traceable payment methods, (5) Keep all communication records, (6) Never share sensitive personal information unnecessarily, (7) Trust your instincts - if it seems too good to be true, investigate thoroughly.
Report it immediately to us at support@shortrest.com.ng with details and evidence. We'll remove fraudulent listings. Also report to relevant authorities if you've been defrauded. Stay vigilant and always verify before paying.
Email us at support@shortrest.com.ng with the listing link, screenshots, and details about your concerns. We investigate all reports promptly and remove problematic listings.

Technical Support

5 questions
Click 'Login' then 'Forgot Password'. Enter your registered email address and we'll send a password reset link within minutes. Check your spam folder if you don't see it.
Check: (1) Is your listing marked as 'Active' in your dashboard? (2) Have you filled all required fields (location, price, photos)? (3) Did you select the correct State and City? If everything looks correct but the issue persists, contact support@shortrest.com.ng.
Yes! ShortRest is fully mobile-responsive. Browse properties, manage listings, and contact owners from any smartphone or tablet using your mobile browser. No app download needed.
Email support@shortrest.com.ng with your account deletion request. We'll process it within 48 hours and confirm via email.
Not currently. Our mobile-optimized website works perfectly on all devices. A dedicated app may be developed in the future based on user demand.

Still have questions?

Our support team is available weekdays and typically replies within 24 hours.