Privacy Policy
We take your privacy seriously. This policy explains how we collect, use, and protect your personal information on our free listing platform.
Contents
Our Commitment to Your Privacy — At ShortRest, operated by LonerTech Ltd., we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our free listing platform.
Quick Summary
- We're a free platform — No subscription or booking fees
- Public listings — Property listings are visible to everyone
- Direct contact — We don't process payments or bookings
- Your control — You can delete your account and data anytime
- Nigerian law — We operate under Nigerian data protection standards
1 Information We Collect
1.1 Information You Provide to Us
A. Account Registration
When you create an account, we collect:
- Full name
- Email address
- Phone number
- Password (encrypted and securely stored)
- Profile photo (optional)
B. Property Listings
When you post a property, we collect:
- Property title and description
- Property location (city, state, address)
- Property photos and videos
- Pricing information
- Amenities and features
- Availability calendar
- Contact information you choose to display
C. Communications
- Messages sent through our platform
- Customer support inquiries
- Reviews and ratings you post
- Feedback and survey responses
1.2 Information Collected Automatically
A. Device & Browser Information
- IP address
- Browser type and version
- Operating system
- Device identifiers
- Screen resolution
B. Usage Information
- Pages viewed and links clicked
- Search queries performed
- Listing views and interactions
- Time spent on pages
- Referring / exit pages
C. Location Information
- Approximate location from IP address
- Precise location (if you grant permission)
- Location data included in property listings
2 How We Use Your Information
We use the information we collect for the following purposes:
🏠 Platform Services
Create and manage your account, publish listings, enable communication between owners and guests, and provide customer support.
🔍 Personalization
Personalize search results, recommend relevant properties, analyse platform usage to improve features and user experience.
🔒 Security
Detect and prevent fraud, spam, and abuse. Verify identities, enforce our Terms of Service, and protect against security threats.
📧 Communications
Send service announcements, respond to support requests, and send promotional emails (you can opt out anytime).
⚖️ Legal Compliance
Comply with legal obligations, respond to legal requests from authorities, and protect the rights and safety of our users.
📊 Analytics
Conduct research and analytics to understand how the platform is used and improve performance and reliability.
3 How We Share Your Information
Important: Your property listings are PUBLIC and visible to anyone on the internet. Only include contact information you're comfortable sharing publicly.
3.1 Public Information
The following information is publicly visible:
- Your property listings (title, description, photos, location, price)
- Contact information you choose to include in listings
- Your public profile (name, profile photo if provided)
- Reviews and ratings you post
3.2 Service Providers
We share information with trusted third-party service providers who help us operate our platform:
- Hosting providers — To store data and operate our servers
- Email services — To send transactional and promotional emails
- Analytics services — To understand platform usage (e.g., Google Analytics)
- Security services — To protect against fraud and abuse
- Customer support tools — To manage support tickets
These providers are contractually obligated to protect your information and only use it for the services they provide to us.
3.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Investigate fraud or security issues
3.4 Business Transfers
If LonerTech Ltd. is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
3.5 With Your Consent
We may share information with other parties when you explicitly consent to such sharing.
4 Cookies & Tracking Technologies
ShortRest uses cookies and similar technologies to enhance your experience and understand how you use our platform.
4.1 What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and understand your behaviour on our platform.
4.2 Types of Cookies We Use
4.3 Managing Cookies
You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Most browsers allow you to:
- View cookies stored on your device
- Delete all or specific cookies
- Block cookies from specific sites
- Block all third-party cookies
- Delete all cookies when you close your browser
5 Data Security
We implement industry-standard measures to protect your personal information:
🔐 Encryption
SSL/TLS encryption for all data transmission between your browser and our servers.
🛡️ Secure Servers
Protected hosting with firewalls, intrusion detection, and 24/7 monitoring.
🔑 Password Protection
Passwords are hashed using strong one-way encryption — we never store them in plain text.
👥 Access Control
Strict limits on which employees can access personal data, on a need-to-know basis only.
Important Security Notice: While we implement strong security measures, no method of transmission over the internet is 100% secure. You are responsible for keeping your password confidential and logging out after using shared devices.
6 Your Privacy Rights & Choices
You have several rights regarding your personal information:
📋 Access and Portability
You can request a copy of your personal information we hold. We'll provide it in a commonly used electronic format.
✏️ Correction and Updates
You can update your account information and listing details at any time through your account settings. If you need help, contact our support team.
🗑️ Deletion
You can delete your account at any time. This will remove your profile, all property listings, reviews, ratings, and message history.
Note: Some information may be retained for legal compliance or dispute resolution for a limited period.
📧 Marketing Communications
You can opt out of promotional emails at any time by clicking "Unsubscribe" in any marketing email or adjusting your preferences in account settings. You'll still receive essential service emails.
🔒 Data Restriction
You can request that we limit how we use your personal information in certain circumstances, such as while we verify data accuracy or resolve a complaint.
🚫 Object to Processing
You can object to certain types of data processing, such as direct marketing or automated decision-making.
To exercise any of these rights, contact us at privacy@shortrest.com.ng
7 Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active accounts: Information is retained while your account is active
- Deleted accounts: Most data is deleted within 30 days of account deletion
- Legal requirements: Some data may be retained longer for legal, tax, or regulatory compliance
- Backup systems: Data may persist in backup systems for up to 90 days
- Anonymous analytics: Anonymised usage data may be retained indefinitely
8 Children's Privacy
ShortRest is NOT intended for children under 18 years of age.
We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately. If you believe we may have information from a child under 18, please contact us at privacy@shortrest.com.ng.
9 International Data Transfers
ShortRest operates primarily in Nigeria. However, some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10 Third-Party Links & Services
Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
Examples of third-party services:
- Google Maps (for location services)
- Social media platforms (Facebook, Instagram, Twitter)
- WhatsApp (for direct messaging)
- Payment gateways (if used by property owners)
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
How we notify you:
- Major changes: Email notification + prominent platform banner
- Minor changes: Updated "Last Updated" date at the top of this page
- Notice period: At least 30 days before major changes take effect
Your continued use of ShortRest after any changes indicates your acceptance of the updated Privacy Policy.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Your Privacy Matters to Us
By using ShortRest, you acknowledge that you have read and understood this Privacy Policy. We are committed to protecting your privacy and handling your personal information responsibly.