Privacy Policy - ShortRest

Privacy Policy

Effective: December 1, 2024

Last Updated: December 4, 2024

Our Commitment to Your Privacy

At ShortRest, operated by LonerTech Ltd., we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our free short-term rental listing platform. By using ShortRest, you agree to the practices described in this policy.

📌 Quick Summary

  • We're a free platform - No subscription or booking fees
  • Public listings - Property listings are visible to everyone
  • Direct contact - We don't process payments or bookings
  • Your control - You can delete your account and data anytime
  • Nigerian law - We operate under Nigerian data protection standards

1. Information We Collect

1.1 Information You Provide to Us

A. Account Registration

When you create an account, we collect:

  • Full name
  • Email address
  • Phone number
  • Password (encrypted and securely stored)
  • Profile photo (optional)

B. Property Listings

When you post a property, we collect:

  • Property title and description
  • Property location (city, state, address)
  • Property photos and videos
  • Pricing information
  • Amenities and features
  • Availability calendar
  • Contact information you choose to display

C. Communications

  • Messages sent through our platform
  • Customer support inquiries
  • Reviews and ratings you post
  • Feedback and survey responses

1.2 Information Collected Automatically

A. Device and Browser Information

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Screen resolution

B. Usage Information

  • Pages viewed and links clicked
  • Search queries performed
  • Listing views and interactions
  • Time spent on pages
  • Referring/exit pages

C. Location Information

  • Approximate location from IP address
  • Precise location (if you grant permission)
  • Location data included in property listings

2. How We Use Your Information

We use the information we collect for the following purposes:

🏠 Platform Services

  • Create and manage your account
  • Publish and display your property listings
  • Enable communication between property owners and guests
  • Process and respond to inquiries
  • Provide customer support

🔍 Personalization and Improvement

  • Personalize search results based on your location and preferences
  • Recommend relevant properties and content
  • Analyze platform usage to improve features and user experience
  • Conduct research and analytics

🔒 Security and Fraud Prevention

  • Detect and prevent fraud, spam, and abuse
  • Verify user identities when necessary
  • Enforce our Terms of Service
  • Protect against security threats
  • Resolve disputes between users

📧 Communications

  • Send important service announcements and updates
  • Respond to your inquiries and support requests
  • Send promotional emails (you can opt out anytime)
  • Request feedback and reviews

⚖️ Legal Compliance

  • Comply with legal obligations and regulations
  • Respond to legal requests from authorities
  • Enforce our legal rights
  • Protect the rights and safety of our users

3. How We Share Your Information

⚠️ Important: Your property listings are PUBLIC and visible to anyone on the internet. Only include contact information you're comfortable sharing publicly.

3.1 Public Information

The following information is publicly visible:

  • Your property listings (title, description, photos, location, price)
  • Contact information you choose to include in listings
  • Your public profile (name, profile photo if provided)
  • Reviews and ratings you post

3.2 Service Providers

We share information with trusted third-party service providers who help us operate our platform:

  • Hosting providers - To store data and operate our servers
  • Email services - To send transactional and promotional emails
  • Analytics services - To understand platform usage (e.g., Google Analytics)
  • Security services - To protect against fraud and abuse
  • Customer support tools - To manage support tickets

These providers are contractually obligated to protect your information and only use it for the services they provide to us.

3.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms of Service
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or others
  • Investigate fraud or security issues

3.4 Business Transfers

If LonerTech Ltd. is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

3.5 With Your Consent

We may share information with other parties when you explicitly consent to such sharing.

4. Cookies and Tracking Technologies

ShortRest uses cookies and similar technologies to enhance your experience and understand how you use our platform.

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and understand your behavior on our platform.

4.2 Types of Cookies We Use

🔐 Essential Cookies (Required)

These cookies are necessary for the platform to function. They enable core features like login sessions and security.

📊 Analytics Cookies

Help us understand how visitors use our platform so we can improve it. We use Google Analytics and similar services.

🎯 Functional Cookies

Remember your preferences (like language, location, saved searches) to provide a personalized experience.

📢 Advertising Cookies (Optional)

Used to show relevant ads and measure ad effectiveness. You can opt out of these.

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Most browsers allow you to:

  • View cookies stored on your device
  • Delete all or specific cookies
  • Block cookies from specific sites
  • Block all third-party cookies
  • Delete all cookies when you close your browser

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

🔐 Encryption

SSL/TLS encryption for all data transmission

🛡️ Secure Servers

Protected hosting with firewalls and monitoring

🔑 Password Protection

Passwords hashed using strong encryption

👥 Access Control

Limited employee access to personal data

⚠️ Important Security Notice

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information. You are responsible for keeping your password confidential and logging out after using shared devices.

6. Your Privacy Rights and Choices

You have several rights regarding your personal information:

📋 Access and Portability

You can request a copy of your personal information we hold. We'll provide it in a commonly used electronic format.

✏️ Correction and Updates

You can update your account information and listing details at any time through your account settings. If you need help, contact our support team.

🗑️ Deletion

You can delete your account at any time. This will remove:

  • Your profile information
  • All your property listings
  • Your reviews and ratings
  • Your message history

Note: Some information may be retained for legal compliance, fraud prevention, or dispute resolution for a limited period.

📧 Marketing Communications

You can opt out of promotional emails at any time by clicking "Unsubscribe" in any marketing email or adjusting your communication preferences in your account settings. You'll still receive essential service-related emails.

🔒 Data Restriction

You can request that we limit how we use your personal information in certain circumstances, such as while we verify data accuracy or resolve a complaint.

🚫 Object to Processing

You can object to certain types of data processing, such as direct marketing or automated decision-making.

To exercise any of these rights, please contact us at privacy@shortrest.com

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Active accounts: Information is retained while your account is active
  • Deleted accounts: Most data is deleted within 30 days of account deletion
  • Legal requirements: Some data may be retained longer for legal, tax, or regulatory compliance
  • Backup systems: Data may persist in backup systems for up to 90 days
  • Anonymous analytics: Anonymized usage data may be retained indefinitely

8. Children's Privacy

ShortRest is not intended for children under 18 years of age.

We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately. If you believe we may have information from a child under 18, please contact us at privacy@shortrest.com.

9. International Data Transfers

ShortRest operates primarily in Nigeria. However, some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications (e.g., social media, payment processors, mapping services). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

Examples of third-party services:

  • Google Maps (for location services)
  • Social media platforms (Facebook, Instagram, Twitter)
  • WhatsApp (for direct messaging)
  • Payment gateways (if used by property owners)

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How we notify you:

  • Major changes: Email notification + prominent platform banner
  • Minor changes: Updated "Last Updated" date at the top of this page
  • Notice period: At least 30 days before major changes take effect

Your continued use of ShortRest after any changes indicates your acceptance of the updated Privacy Policy. If you don't agree with changes, you should stop using our platform and delete your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

📧 Email

General: support@shortrest.com

Privacy: privacy@shortrest.com

🏢 Company

LonerTech Ltd.

Lagos, Nigeria

⏱️ Response Time

We aim to respond to all privacy inquiries within 5 business days

✓ Your Privacy Matters to Us

By using ShortRest, you acknowledge that you have read and understood this Privacy Policy. We are committed to protecting your privacy and handling your personal information responsibly.